Complaints

These claims apply to purchases made from the online shop www.puravita.cz.

The terms and conditions specify the rights and obligations of the seller and the buyer.

Seller'scontact details:

Registered office:

PURAVITA s.r.o.

VAT: 286 39 049 DIC: CZ28639049

V Zatáčce 62/2, 725 28 Ostrava - Lhotka

Registered at the Regional Court in Ostrava; File number: C 36157

Warehouse address:

Areál Lumír Kot (warehouse PURAVITA s.r.o.)

Československé armády 360, 735 51 Bohumín - Pudlov

Bank connection:

CZK: FIO banka a.s., account number 8983430277/2010

IBAN: CZ52 2010 0000 0089 8343 0277

EUR: FIO banka a.s., account number: 2801521905/2010

IBAN: CZ42 2010 0000 0028 0152 1905

Contacts:

Telephone contact: +420 773 655 773

E-mail: obchod@puravita.cz

Mailbox ID: svzvenr

1.

The Buyer is obliged to file a claim with the Seller or the person designated for repair without undue delay from the discovery of the defect.

Theclaim is made at the moment of sending an email to reklamace@puravita.cz and return confirmation of receipt of the claim. In the subject line of the email, you must write "complaint" and the number of the claimed shipment. In the body of the email you must describe the problem and add a photo if necessary.

2.

The complaint is preferably settled by the seller by replacing the goods with new ones or in any other way agreed by the parties.

3.

The time limit for processing the complaint runs from the confirmation of receipt of the complaint email or delivery of the goods to the seller at the designated location. The goods should be packed in suitable packaging to prevent damage during transportation.

4.

The Seller must decide on the complaint without delay, within three working days at the latest, or if a professional assessment is required to make a decision. The Buyer shall be informed of the need for a professional assessment within this period. The Seller shall settle the complaint, including the removal of the defect, without undue delay, at the latest within 14 days of its submission, unless a longer period is agreed in writing with the Buyer. After the expiry of this period, the buyer has the same rights as if it were a material breach of contract.

5.

The warranty period shall be extended by the time from the time the claim is made until it is settled or until the time the buyer is obliged to collect the item. If the goods or a part thereof are replaced, the seller's liability shall apply as if the goods or a part thereof had been purchased new.

6.

In the case of a justified complaint, the buyer is entitled to compensation for the costs reasonably incurred.

This Complaints Procedure shall take effect on 1.11.2023